Refund and Returns Policy

Refund and Returns Policy for Vivaan Lifestyle Pvt Ltd

At Vivaan Lifestyle Pvt Ltd, we are committed to ensuring customer satisfaction with every purchase. This Refund and Returns Policy outlines the terms and conditions for returning products and requesting refunds.

1. Eligibility for Returns

We accept returns under the following conditions:

• The product must be unused, in its original condition, and with all tags and packaging intact.

• The return request must be initiated within 7 days of delivery.

• Proof of purchase (e.g., invoice or order confirmation) must be provided.

Products not meeting these criteria will not be eligible for a return or refund.

2. Non-Returnable Items

The following items are not eligible for return:

• Customized or personalized products

• Items on clearance or marked as “final sale”

• Products damaged due to misuse, mishandling, or natural wear and tear

3. Return Process

To initiate a return, follow these steps:

1. Contact Us:

   • Email: sales@vivaanlifestyle.com

   • Phone: +91 9830929553 (Only for sales queries)

2. Provide Details:

   • Order number

   • Reason for return

   • Photos of the product (if applicable)

3. Approval:

   • Once approved, you will receive instructions on how to send the product back.

   • Customers are responsible for return shipping costs unless the product is defective or incorrect.

4. Refund Process

Refunds are processed as follows:

• Once the returned product is received and inspected, you will be notified of the approval or rejection of your refund.

• Approved refunds will be processed within 7-10 business days and will be credited to the original payment method.

Note: Shipping charges are non-refundable.

5. Exchanges

• Exchanges are subject to product availability.

• If you wish to exchange an item, please contact us to confirm stock availability and initiate the process.

6. Defective or Incorrect Products

If you receive a defective or incorrect product:

• Notify us within 48 hours of delivery.

• Provide detailed photos and a description of the issue.

• We will arrange for a replacement or refund, including return shipping costs.

7. Cancellation Policy

• Orders can be canceled within 24 hours of placement, provided they have not been shipped.

• Once the order is shipped, cancellations are not allowed.

8. Contact Information

For any questions or assistance regarding returns and refunds, please reach out to us:

Vivaan Lifestyle Pvt Ltd
Head Office: 16A Brabourne Road, 6th Floor, Kolkata 700001, West Bengal
Manufacturing Unit: F.G.Street, Bhadreswar, Dist: Hooghly, West Bengal, Pin – 712125
Phone: +91 9830929553 (Only for sales queries)
Email: sales@vivaanlifestyle.com