Dispute Resolutions

Dispute Resolution Policy for Vivaan Lifestyle Pvt Ltd

At Vivaan Lifestyle Pvt Ltd, we are committed to providing a seamless and satisfactory shopping experience. However, in the rare event of a dispute, this Dispute Resolution Policy outlines the process for addressing and resolving issues in a fair and efficient manner.

1. Scope of the Policy

This policy applies to all disputes arising from transactions or interactions with Vivaan Lifestyle Pvt Ltd, including but not limited to:

• Product quality or defect claims
• Delivery-related issues
• Billing and payment discrepancies
• Breach of these terms or conditions

2. Informal Resolution

Before initiating formal proceedings, we encourage customers to:

1. Contact Us: Reach out to our customer service team to discuss and resolve the issue.

• Email: sales@vivaanlifestyle.com
• Phone: +91 9830929553

1. Provide Details: Share all relevant details, such as order number, date of purchase, and the nature of the dispute.
2. Resolution Timeline: Our team will strive to resolve your issue within 7-10 business days.

3. Formal Dispute Resolution

If the issue remains unresolved after the informal resolution process, customers may proceed as follows:

a. Mediation

• Both parties agree to attempt resolution through mediation before pursuing other legal remedies.
• A neutral third-party mediator will be appointed, and both parties will equally share the mediation costs.

b. Arbitration

• If mediation fails, disputes will be resolved through binding arbitration.
• Arbitration will be conducted in accordance with the Arbitration and Conciliation Act, 1996, as amended from time to time.
• The arbitration venue shall be Kolkata, West Bengal, India.
• The decision of the arbitrator will be final and binding on both parties.

4. Jurisdiction and Governing Law

• This policy is governed by and construed in accordance with the laws of India.
• Any disputes not resolved through arbitration will fall under the exclusive jurisdiction of the courts in Kolkata, West Bengal.

5. Exclusions

This policy does not apply to:

• Disputes arising from unauthorized use of our website
• Claims related to third-party services or products linked to our website

6. Amendments

Vivaan Lifestyle Pvt Ltd reserves the right to modify or amend this policy at any time. Any changes will be communicated on our website and will take effect immediately upon posting.